Eliminate tribal knowledge and get new hires productive 50% faster. Build training systems with role scorecards, checklists, micro-training, and 30-60-90 plans that actually stick.
Your best employees hold critical knowledge in their heads—opening procedures, quality standards, troubleshooting steps—that disappears when they're not on shift. New hires take 4-6 weeks to get productive, and even then, execution varies wildly between shifts. Managers spend hours re-training the same basics because nothing is documented.
The cost? Slow ramp times, inconsistent quality, frustrated managers training the same thing repeatedly, and customers experiencing different service depending on who's working.
New hires follow clear checklists and micro-training videos. They hit productivity benchmarks in 2-3 weeks instead of 4-6, with less manager hand-holding.
Every team member follows the same proven process—opening, closing, service standards, quality checks. No more "that's not how I was trained."
Capture your best employees' expertise in simple, actionable SOPs. When they leave or get promoted, their knowledge stays with you.
Managers stop repeating the same training. They can point to a video or checklist instead of explaining from scratch every time.
Role scorecards define exactly what "good" looks like for each position. Performance conversations become objective, not subjective.
Built to scale across locations. Train new stores faster, maintain brand consistency, and reduce quality variability.
We shadow your team for 3-5 days, documenting every critical task, decision point, and quality standard. We identify your star performers and capture what makes them successful.
We create clear, step-by-step SOPs for every key process—opening/closing, prep work, service standards, cleaning, quality checks. Simple checklists, not 50-page manuals nobody reads.
We film 2-5 minute training videos for critical tasks using your actual team and equipment. New hires can watch, practice, and reference these any time.
We build role scorecards that define success metrics for each position—line cook, server, shift lead, etc. Clear expectations = objective performance reviews.
We create progressive training plans that gradually increase responsibility. New hires know exactly what they should master each month, and managers can track their progress.
We train your managers on how to use the new systems, implement them with your team, and provide 30 days of support to refine based on real-world feedback.
Typical ROI: 4-6x return within the first 90 days through reduced training time, lower early turnover, and improved labor efficiency—not counting improved consistency and customer satisfaction.
This service is perfect for:
Not a fit if: You're a single-location with simple processes and low turnover, or you're looking for generic templates instead of custom documentation of your specific operations.
Book a 30-minute Training System Assessment. We'll review your current onboarding process, identify your biggest training gaps, and show you exactly how we'd document your operations.
Schedule Your Training Assessment →Or email hello@trecoleman.com to request a sample SOP and role scorecard template.